Idexx Labs: Catalyst Dx Chemistry Analyzer

Designing a diagnostic analysis device to maximize workflow efficiency while maintaining chain of custody control.

IDEXX, an industry-leading supplier of veterinary diagnostic equipment and tests, enlisted Essential’s help to develop a diagnostic device that would accommodate unique user needs and workplace protocols of their clients.

Through interviews and field observations, our team engaged veterinarians and technicians in their workplaces to understand the environmental issues, skill sets, pain points, workflows and preferences encountered in various use-cases. Building on these insights, Essential worked with IDEXX to design a device that integrated the most advanced diagnostic technologies while meeting new standards for usability and efficiency. Using a user-centered co-development approach, we created robust industrial design and mechanical engineering concepts.

This collaborative and iterative process resulted in two successful analyzer products: IDEXX Catalyst Dx and SNAPshot.